Support

Shipping service guide

Understand service options, packaging expectations and shipment requirements.

Use this operational guide before tendering a shipment to reduce damage, delays, surcharges, and compliance issues.

Address quality

Use a complete deliverable address, postal code, recipient name, and reachable phone number.

Accurate measurements

Record the sealed package’s longest dimensions and actual scale weight.

Contents description

Use precise descriptions such as “men’s cotton shirts” rather than “samples” or “parts.”

Declared value

State a supportable value and retain purchase or manufacturing records.

How it works

Prepare the request correctly

  1. 1

    Confirm eligibility

  2. 2

    Pack for normal transportation hazards

  3. 3

    Complete shipment and customs data

  4. 4

    Review before handoff

Shipment visibility

Already have a tracking number?

Check the latest status, delivery estimate, and complete travel history.

Track a shipment